Please contact us should your questions not be answered below


Can we bring children with us?

You are very welcome to bring children with you on the day of your scan. We are a family friendly studio. Babyface really feel and experience that this time is precious not just for the mother , for anyone involved in the pregnancy and therefore are welcome to join in with this special moment.

What if abnormalities are noticed during my scan?

Babyface offer non diagnostic baby scans , these scans are not to replace your usual scans at your chosen hospital. If something is seen during your scan the person doing your scan will support you in discussing this sensitively and with your consent share this information with your primary care provider.

Do I still need to attend my regular hospital scans?

Our 3D/4D/HD LIVE scans are non diagnostic, non medical scans. Please attend your regular appointments at your chosen hospital as usual.

Is ultrasound technology safe for my baby?

Ultrasound has been used for the last 40 years successfully. No proven risk are known to date. For updated information see Fetal Medicine Foundation & BMUS. Babyface 4D Studios are committed to ensure that your scan is being carried out safely.

Are Babyface regulated?

Yes, Babyface are registered and regulated by the CQC (Care Quality Commission) and work to their standards. Each Babyface studio staff member are fully checked by the disclosure and barring service.

How do I prepare for my scan?

The only preparation you need to do is to get excited to have a precious moment with your baby, whether it be a sexing scan or a 4D/HD livescan. Look forward to having your moment and we look forward to seeing you. Please note, if you are attending an early reassurance scan, please come with a full bladder. 

Is there access to parking?

Babyface are located in Duck Farm Court, a community of local services. There is a car park right outside the studios, which is free.

What if my baby is not co operating?

If baby doesn’t cooperate on the day our offer to you is one free rescan this covers all our 4D baby scan packages.
4D ultrasound depends on the position of baby and the amount of fluid around babies face. Sometimes baby is lying in such a position that it is impossible to obtain good images, We’ll try all of the tricks that we know but ultimately if we just can’t get any images, we will automatically rebook you for one complimentary rescan.
Our free rescan is offered on the understanding that you acknowledge that we are unable to guarantee that baby’s position will be ideal for a 4D scan. Free rescans do not have any monitory value and are not transferable.

What if I am late for my appointment?

We understand that life happens and sometimes you may struggle to get here on time.however anyone that arrives later than 10 mins for their appointment may not be able to be seen by our sonographer and you may have to rebook your appointment. There may also be a 50% charge as this will be classed as a missed appointment. (This is at the managements discretion). This is to make it fair on people who have appointments booked in for the rest of the day, in order to ensure that their appointments run on time.

What is 3D/4H/HD live technology?

2D ultrasound is the traditional and original method of viewing a baby’s organs and skeletal features. Simply put, this method is what has been commonly used by the NHS for many years to view the prenatal progress. Today’s advanced technology with 3D ultrasound provides views of the surface imagery of your baby in great detail, rendering what is now referred to as 3D photographic images and 4D real-time moving images produced with the same frequency sound waves used in the traditional 2D ultrasound. HD LIVE is New innovative Technology that gives life like recognition of your baby. Very detailed ad advanced this new type of scan allows more clearer imaging so you can really see what your bundle of joy will look like.

How do I pay?

Upon booking we will take a non refundable deposit of £30. This is to secure your appointment with us. We accept credit/debit card and cash payments.

Whats your refund policy?

Babyface take a non refundable £30 deposit for all bookings. Missed appointments without notice may be charged 50% of the appointment fee this is at the managers discretion. A refund for a missed appointment which has been payed for in full will be given at 50% of the appointment fee. Otherwise if an appointment is made and a refund is required within over 48 hours before the appointment time we are happy to issue a refund just contact our studio. Refunds do not apply to any products purchased at our studio as they are personalized items.